Terms of sale · Karrosseriet

These terms apply to all purchases from Karrosseriet in this webshop. By ordering, you accept them.

Company details

Karrosseriet
Eksempelvej 1, 1234 Eksempelby
CVR: 12345678
E-mail: info@karrosseriet.dk
Phone: +45 12 34 56 78

The agreement

The agreement is made when you have completed the payment and received our order confirmation by e-mail. Keep the confirmation as your proof of purchase. Items may sell out, and we reserve the right to correct misprints and price changes. If we can't deliver an item, we contact you and refund it.

Prices

All prices are in Danish kroner (DKK) including 25% VAT. Shipping is shown at checkout before you pay.

Payment

You pay by card or MobilePay through our payment provider QuickPay; we never see your card details. The amount is reserved when you order and only taken when the item is sent or handed over. If the order is cancelled, the reservation is released.

Delivery

Home delivery in Denmark: 1–3 working days. Shipping costs DKK 49 and is free on orders over DKK 650.
Pick-up in our store: free, ready the next working day. We let you know when it is ready.

Check the item when you receive it. If the parcel is damaged, note it on the delivery slip or take a photo, and contact us as soon as possible.

Right of withdrawal

You can cancel your purchase within 14 days of receiving the item. See how, and find the withdrawal form, on the page about the right of withdrawal.

Complaints about defects

You have 2 years to complain about defects under the Danish Sale of Goods Act. This covers faults present when you received the item – not wear, incorrect fitting or damage after delivery. Complain within a reasonable time after you discover the fault; within 2 months is always in time. Write to info@karrosseriet.dk with the order number, a description and preferably photos. If the complaint is justified, we cover reasonable shipping costs, and the item is repaired, replaced or refunded.

Does the part fit your car?

Each part lists the cars it fits. If in doubt, send us the car's registration or VIN number before ordering, and we will help. Don't fit a part you are unsure of; a fitted or painted part may be worth less when returned.

Personal data

We handle your data as described in our privacy policy.

Complaints

Contact us first at info@karrosseriet.dk, and we will find a solution. If we can't agree, you can complain to the Danish Complaints Board (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk).